Hello, I'm Isaac Hulberg

Enterprise Specialist I

Self-motivated tech professional with expertise in technical support, remote desk assistance, and troubleshooting. Certified in CompTIA A+ and Google IT Support with hands-on experience in enterprise IT operations.

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Isaac Hulberg

About Me

I'm a self-motivated tech professional with a strong background in customer service, technical troubleshooting, and comprehensive IT knowledge. My journey began with creating a personal home lab to master technical competencies and earn industry-recognized certifications.

I specialize in enterprise technical support, remote desk assistance, and deploying Microsoft 365 solutions. Currently serving as an Enterprise Specialist I at Dane County, I provide front-line technical support to county staff and spearhead technology rollouts.

I'm passionate about virtualization, cloud computing, IoT devices, and cybersecurity. I enjoy exploring cutting-edge technologies, understanding network security protocols, and contributing to IT infrastructure innovation.

3+

Years Experience

3

Certifications

3000+

Users Supported

Professional Experience

Enterprise Specialist I

Dane County

June 2024 - Present
  • Provide front-line technical support to county staff, resolving hardware, software, and network issues both remotely and in person
  • Spearheaded the rollout of Microsoft Teams to 3,000+ users, including backend setup, channel organization, and permissions management
  • Support the deployment and administration of Microsoft 365 tools, including Teams, Outlook, and OneDrive
  • Develop and maintain clear, user-friendly documentation, SOPs, and troubleshooting guides
  • Assist in user onboarding and account management, including Active Directory provisioning and access permissions
  • Work collaboratively with departments to coordinate IT support for relocations, system upgrades, and new technology rollouts

Quality Control Technician

Cloeren

January 2023 - June 2024
  • Conducted precise measurements using micrometers and calipers to ensure component accuracy and quality
  • Executed meticulous polishing techniques to achieve optimal surface finishes on parts
  • Implemented rigorous quality control processes, triaging components based on strict criteria
  • Collaborated with cross-functional teams and customers to maintain and enhance product quality standards
  • Utilized technical expertise to identify and troubleshoot issues, contributing to continuous process improvement
  • Maintained detailed documentation of quality assessments and adapted to evolving technologies

Skills & Technologies

Systems & Infrastructure

Windows 10/11 Linux/Unix Active Directory Citrix Workspace Thin/Zero Clients Imaging

Networking

Network Troubleshooting Switch Configurations VOIP Systems Printer Networks Remote Support Packet Tracing

Technical Support & Hardware

PC Maintenance Hardware Upgrades Troubleshooting Quality Control Technical Documentation User Training

Tools & Software

Microsoft 365 Microsoft Teams ServiceDesk IT Proofpoint Google Workspace MS Office

Certifications

CompTIA A+ Core 1

Completed certification covering hardware, software, and operating systems fundamentals

Completed

Google IT Support Professional Certificate

Comprehensive training in IT support, troubleshooting, and customer service

Completed

CompTIA Security+

Security fundamentals, network security, and compliance knowledge

Completed

Featured Projects

Microsoft Teams Enterprise Rollout

Spearheaded the successful deployment of Microsoft Teams to 3,000+ county staff members, including backend configuration, user training, and ongoing support.

Microsoft Teams Microsoft 365 Active Directory

IT Documentation & SOP Development

Developed comprehensive user-friendly documentation, standard operating procedures, and troubleshooting guides to ensure consistent IT operations and support.

Technical Writing Process Documentation Knowledge Management

Quality Control Process Optimization

Implemented rigorous quality control processes and measurement systems to ensure component accuracy and product quality standards in manufacturing environment.

Quality Control Precision Measurement Process Improvement

Get In Touch

Email

hulbergisaac@gmail.com

Phone

(715) 530-1355

Location

Deforest, WI

LinkedIn

www.linkedin.com/in/isaac-hulberg-481032293