Hello, I'm Isaac Hulberg
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Self-motivated tech nerd with a strong background in customer service, technical troubleshooting, and technical knowledge. Created a home lab to learn technical competencies and successfully acquire certifications: CompTIA Sec+, CompTIA A+ Core 1, Google IT Support Professional Certificate.
About Me
I have experience serving as an Enterprise Specialist I with Dane County, providing front-line technical support to county staff and resolving hardware, software, and network issues both remotely and in person. During this time, I contributed to the rollout of Microsoft Teams for 3,000+ users, supporting backend configuration, channel organization, permissions management, and end-user training.
My technical background spans systems administration, network configuration, virtualization, and cloud computing. I'm especially interested in network security, packet tracing, and the practical application of modern IT infrastructure and change-management practices.
In addition to enterprise IT support, I've worked as a Front End Developer, building responsive web interfaces, and as a Quality Control Technician, performing precision measurements and enforcing rigorous quality standards—experiences that sharpened my attention to detail and problem-solving mindset.
Skills & Technologies
Certifications
Completed certification covering hardware, software, and operating systems fundamentals
CompletedComprehensive training in IT support, troubleshooting, and customer service
CompletedSecurity fundamentals, network security, and compliance knowledge
CompletedProfessional Experience
Enterprise Specialist I
Dane County
- •Provide front-line technical support to county staff, resolving hardware, software, and network issues both remotely and in person
- •Spearheaded the rollout of Microsoft Teams to 3,000+ users, including backend setup, channel organization, and permissions management
- •Support the deployment and administration of Microsoft 365 tools, including Teams, Outlook, and OneDrive
- •Develop and maintain clear, user-friendly documentation, SOPs, and troubleshooting guides
- •Assist in user onboarding and account management, including Active Directory provisioning and access permissions
- •Work collaboratively with departments to coordinate IT support for relocations, system upgrades, and new technology rollouts
Front End Developer
Jakestechlabs.com
- •Designed and maintained responsive, user-friendly web interfaces using HTML, CSS, and JavaScript, ensuring consistent performance across desktop and mobile devices
- •Implemented UI and layout improvements focused on usability, visual hierarchy, and clean design principles
- •Collaborated on site structure, navigation flow, and content organization to improve user experience and clarity
- •Performed ongoing updates, bug fixes, and visual refinements using version control (Git/GitHub)
- •Ensured cross-browser compatibility and optimized pages for performance and accessibility best practices
Quality Control Technician
Cloeren
- •Conducted precise measurements using micrometers and calipers to ensure component accuracy and quality
- •Executed meticulous polishing techniques to achieve optimal surface finishes on parts
- •Implemented rigorous quality control processes, triaging components based on strict criteria for seamless integration into subsequent stages of production
- •Collaborated with cross-functional teams and customers to maintain and enhance product quality standards
- •Utilized technical expertise to identify and troubleshoot issues, contributing to continuous process improvement
- •Maintained detailed documentation of quality assessments and adapted to evolving technologies and advanced quality control tools
🥇 Featured Work
Spearheaded the successful deployment of Microsoft Teams to 3,000+ county staff members, including backend configuration, user training, and ongoing support.
Provided frontline and Tier 1/2 support for Citrix-based Virtual Desktop Infrastructure in a county government environment. Supported both internal staff and approved external users accessing restricted network resources through role-based, policy-controlled Citrix sessions. Troubleshot session launch failures, authentication issues, connectivity problems, and performance degradation while ensuring secure access and minimal downtime.
Developed comprehensive user-friendly documentation, standard operating procedures, and troubleshooting guides to ensure consistent IT operations and support.
Implemented rigorous quality control processes and measurement systems to ensure component accuracy and product quality standards in manufacturing environment.
Get In Touch
hulbergisaac@gmail.com
Phone
(715) 530-1355
Location
Deforest, WI
www.linkedin.com/in/isaac-hulberg-481032293
I'm always open to discussing new opportunities and interesting projects.